Keeping a store safe and secure is necessary to ensure that employees and customers can work, conduct business and shop in a relaxed and inviting atmosphere. Creating this environment is not an easy task and is often something that requires the participation of management and direct supervisors. Because supervisors are often charged with the day-to-day operations of a retail store, many security-related responsibilities almost solely fall within their job descriptions.
Creating Store Policy
For a store to be secure, a security policy must be in place. This policy should include what specifically the staff will do to prevent theft or other dangers to employees and customers as well as who is responsible for completing each of these tasks. Supervisors will likely work with the management team to create and update this policy, ensuring that it is reflective of the store’s security needs and makes the building a safer place to work and shop.
Supervisors are often charged with educating the staff about security procedures. This training may include updating staff members on changes in the security policy or informing new staff members of the policies already in place. Supervisors may be asked to hold educational meetings regarding safety policies or to create handbook passages that directly pertain to this topic. For example, a supervisor may hold a meeting to inform staff of what they should do if they believe they spot a shoplifter, ensuring that all workers know what is expected.
Protecting Customer Information
Thieves may be more interested in what they can hack from your hard-drive than what they can find in your cash register. Because keeping digital resources secure means protecting the identities of customers, supervisors should stay abreast of digital-safety requirements. This means working with management to keep networks secure and reporting any potential breach of security immediately so the negative impact can be minimized and customer information protected.
Report Security Breaches
If a security breach occurs on a supervisor’s watch, he is often the one responsible for contacting the appropriate authorities as well as the store manager. By reporting these security breaches, the supervisor can ensure that they are dealt with promptly. This improves the manager’s ability to control damage and gives law enforcement the opportunity to investigate the situation immediately, which makes it more likely that officials can gather useful evidence.
At the end of the night, the task of securing the cash and receipts collected during the day often rests with the supervisor. The supervisor typically is responsible for counting, cataloging and storing the day’s cash before it is deposited into the bank. Often, some cash is kept on hand and locked in a safe overnight.
Culled from buildingsecurity.com